{"id":1135,"date":"2024-02-28T08:09:38","date_gmt":"2024-02-28T07:09:38","guid":{"rendered":"https:\/\/hotelphenix.be\/faq\/"},"modified":"2025-04-03T22:57:48","modified_gmt":"2025-04-03T20:57:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotelphenix.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Spend the night in our hotel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tThen book your stay (online) today!<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI want to book<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI want to book<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Some frequently asked questions answered<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our FAQ page lists some frequently asked questions about our rooms<\/strong><\/a>, our services<\/strong><\/a> and our booking procedure<\/strong><\/a> answered. This will make your stay all the more enjoyable. Of course we are available<\/strong><\/a> if your question and\/or answer is not immediately listed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDo you have any questions?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Booking procedure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I find out if there are rooms available?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

If you use our booking form<\/strong><\/a> fill out, you can select ‘Check availability’. Of course, you can also call us at 02 414 95 41<\/strong><\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I make a reservation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

There are five ways to make reservations at our hotel:<\/p>\n

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  1. Complete the booking form online (the easiest way) or complete the contact form.<\/li>\n
  2. Print your completed contact form and send it to us by fax<\/strong><\/a> (on 02 411 11 97).<\/li>\n
  3. Book by email<\/strong><\/a>.<\/li>\n
  4. Book by phone on 02 414 95 41<\/strong><\/a>. Please do send us a written confirmation the same day. <\/li>\n
  5. Book your stay through your travel agent. Our hotel is connected to all international booking systems. <\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to give my credit card number?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

    To guarantee your reservation, your credit card number<\/strong> and expiration date<\/strong> are necessary. You can send them to us by fax<\/strong> (on 02 411 11 97) or by mail<\/strong><\/a> pass them on to us. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I receive a written confirmation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

    Yes, we respond to all requests. Initially, you will receive an automatic email confirmation<\/strong> from us. Within 24 hours you will then receive a personal response<\/strong> from us – often the same day. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I get a reservation number?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

    Yes, you will always receive a reservation number. The booking confirmation<\/strong> contains all the information about your reservation. You can print<\/strong> it out<\/strong> and take it with you when you come to our hotel. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/path><\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change a confirmed reservation?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

    Changing a confirmed reservation is very simple. Surf to the website<\/strong> where you made your reservation and change your reservation where necessary. If that fails, you can let us know<\/strong> exactly what you want to change about your reservation. We will then modify and reconfirm it<\/strong> for you. By the way, be sure to read our cancellation policy<\/strong> regarding changes within 48 hours of your arrival. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t